Terms and Conditions

The following are the Terms and Conditions of orders placed with iSHOP Ghana Limited. On ordering from iSHOP Ghana Limited you confirm your agreement to these Terms and Conditions.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Accepted Methods of Payment

Card payments can be made using any of the following methods:

• Visa / Visa Debit
• Mastercard

Mobile Money Payments We Accept Are As Follows

• MTN Momo / Vodafone Cash / AirtelTigo

Please note that we do not accept American Express cards. If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.

Paypal – There is no fee payable if you pay with PayPal. Please note that when ordering items that are Out-of-stock, full payment is taken at the time of ordering.


If iSHOP Ghana Limited is not able to process your order for a variety of reasons, then we will offer you the opportunity to pay through a secure bank transfer using the details below:

GHS BANK Account Information

FIRST NATIONAL BANK

Account number 62000408543

Account Name ISHOP GHANA LIMITED

Branch: Tema Branch

Buying Products on Our Website

Delivery charges will be calculated during the checkout process after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be dispatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for dispatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only. We reserve the right to substitute a product within an order when the product has been discontinued or has been out of stock for an extended period of time. Any substitute products added to an order may differ slightly in appearance but will be of equal or greater specification and monitory value, with no additional charge added for this addition.

Reason why delivery costs may change

We reserve the right to review shipping costs for large orders prior to dispatch. In the instance where the fixed delivery cost displayed within the checkout is not sufficient to ship your order. We will contact you as soon as possible to ensure the speedy delivery of your item.

Returns Policy

Faulty Goods – within 3 days

If your goods are faulty on arrival, you have 3 calendar days from receipt, in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers, different terms of sale apply please click this link), otherwise your return will be processed under the terms of the Manufacturer’s’ Warranty

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you (In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return’s carriage cost.

Goods outside 3 calendar days shall be issued with a replacement only.

Unwanted Goods – within 3 days

You can return unwanted items within 3 calendar days of delivery and we will refund you the price paid for the items. In addition to the refund on your items; if your return request is received within 14 days of delivery, and items received within the following 3 days, then we will refund the cheapest, the standard delivery option to you unless there is another item on your order. Outside of 3 days from receipt, refunds for non-faulty returned items will not include the original delivery charge or the cost of delivering the items to us.

Information You Provide To Us

  The following applies to any information you provide to us, for example during any registration or ordering process.

• You authorize us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfil your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our ‘Partner Companies’). If you would like to request or review any part of your personal information held by iSHOP Ghana Limited
•  
• If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’
  
  
• By clicking on the ‘Place My Order’ button you are agreeing to joining our email newsletter list.
  
  
• Information you enter into our booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted transaction, even if you don’t confirm the transaction. This may be used to contact you to enquire as to why the transaction was not completed.

Online Contract Formation

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from iSHOP Ghana Limited. Our acceptance to your offer will only be considered complete at the time we send the dispatch confirmation e-mail to you, or when the goods you ordered are effectively dispatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the dispatch confirmation e-mail and that have not been dispatched to you do not form part of the binding contract between you and Mobile Fun Limited.

Fraud

iSHOP Ghana Limited will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Age

Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.